Return, Exchange & Cancellation Policies
Cancellation of order
- If the order is cancelled within 14 days from the day it was received then a cancellation fee of the lower of 5% of the paid price and 100 NIS, plus shipping costs, may be applied
- If an order is cancelled after 14 days then it is considered a “return”, so please follow the instructions in the Returns section below
- Returns will be accepted up to 30 days from the day it was received if the Product is returned in its original package, in a new condition, with all the parts, and without any physical damage.
- A full refund will be issued, less shipment and possible re-stocking fee of up to 15% of the Product price, which may be applied, depending of the condition of all the parts.
- After 30 no refund will be provided however the Product is covered under the provide warranty.
- If you are eligible for return, please complete the “request for return” form at http://coraldrowningdetection.com/ask-for-return/. You will need to provide a proof of purchase and the CORAL MANTA ID that can be found in the box, or at the “About” page in the CORAL MANTA App
- Once your return is received and its state is confirmed the purchase price less shipping and/or restocking fees will be processed, and a credit will be applied to your credit card or pay-pal account within 5 business days.
Shipping for repairs and exchanges
- Any shipping for repairs or exchanges that are under warranty and/or are eligible for repair / exchange will be paid by Company
- All other shipments will be paid by the customer
- To arrange shipment for return, or repair, or exchange, please use the http://coraldrowningdetection.com/ask-for-return/. form
CORAL DETECTION SYSTEMS LTD
Unit 150, Kibbutz Hahortrim, Israel 30870